Store Policies

GENERAL STORE PURCHASES

BOUQUET SUBSCRIPTIONS Please read the information on each product listing prior to purchase. Once you sign up for your subscription you will receive a series of emails that should answer all of your questions. If you have done both of these things and have questions please do not hesitate to email us at: legacycornerflowers@gmail.com

OTHER PURCHASES (see below for Dahlia Tubers) Please read the information on the listing completely prior to purchase. If you do not hear from us within 24 hours or you need your order fulfilled within 48 hours please reach out to us at legacycornerflowers@gmail.com

DAHLIA TUBERS

We initially open our store with only partial inventory listed.  We will update quantities on a regular basis without notice until the beginning of June.  We do this so everyone has an equal chance to snag those unicorn varieties that we offer.   Any sales we may offer will be promoted through our email list and/or Facebook page and will require a code to receive discount.

Note: There is an option to add early shipping by purchasing a heat pack, but this must be added as a separate “product”. By choosing early shipping the buyer agrees to take all responsibility for potential issues with early shipping and will purchase the proper number of heat packs for the number of tubers being shipped.

During the 2023 season we participated with the American Dahlia Society Virus Testing. My results were reported to be “very consistent" with results from across the country, close to 90% of other farms in fact. The testing looks at common viruses and diseases. This experience confirmed my philosophy that every farm in America has virus in at least one plant, whether it is a dahlia or another plant(including farmland crops) and that sickness will be transmitted to the dahlia by insects, tools, or other factors. These basic virus transmissions are unavoidable just like the common cold transmission among children is unavoidable. However, absolutely no evidence of the dreaded gall diseases that are being discussed so heavily in social media have been found active on our farm.  We follow best practices regarding pest and disease control to the best of our ability.

We do not place any guarantees implied or otherwise regarding virus or disease because, even according to the ADS, this is nearly impossible to do with growers in the US at the present time. Nor will we refund for evidence of disease or virus as the source can not be proven.

Our dahlias are photographed by me with a cell phone, I am not a professional. I do not touch up the photographs at all. I may use a software to create a single image of each bloom on a plain background to best showcase the bloom.  I do not use photos from other sources.

The following are a few important details to remember when purchasing dahlia tubers from our farm:

  1. Dahlia tubers are “warmed up” so at least one eye is visible prior to shipping. Some tubers may have sprouts upon arrival–this is a good thing! If desired clip any sprouts down to 1/4. If a sprout breaks off during shipping that is OK, the tuber will naturally send up more sprouts in it’s place.
  2. Because we only ship tubers we have found eyes on, we consider all of our tubers of good quality that will produce a nice plant. We also pack our tubers to withstand shipping. Any issues with your order must be submitted with pictures within 7 days of when the USPS notifies me of delivery.  In some cases I may ask for video proof.
  3. Please note we cannot:
    • Guarantee the plant will produce in your growing conditions like it did in ours.
    • Replace or refund for things that are out of our control…shipping damage, your choice of storage after it arrives at your home, planting conditions, weather conditions, etc. You can let us know if there are issues…but we do not promise anything other than a tuber that has eyes, packaged well, and shipped when appropriate from Michigan.
  4. I run a small flower farm, not a large production flower farm. Therefore I do my best, but I am also a human running a small operation so there might be mistakes from time to time. I have a system of tracking each variety/tuber in 4 ways, but mistakes can still happen.
  5. Tubers do not represent what the plant will look like.  Tubers are not always beauty queens!  Some are just plain ugly ducklings.  And that is OK!  Some tubers are pencil thin while others are fat like a potato, some are long while others are the size of an AAA battery, some are kind of shriveled, some feel soft, some feel hard….but in our experience if there is at least one eye (remember, we only ship ones that do) and are properly cared for (by YOU after receiving) all dahlia tubers are capable of being incredible wonders of the garden. I only ship tubers that I would plant in my own garden--- in fact I don’t choose my personal tubers until all my customer orders are fulfilled. So if a tuber is good enough for my customers it is good enough for me and vise versa!
  6. By purchasing from us you accept responsibility for planting according to accepted Dahlia growing practices. Such as planting only after soil temperatures are above 55 degrees, there is no heavy rain in forecast, etc.
  7. We use our own in-house coding system, your tuber may arrive with one of our codes. Your tubers will be packed one variety per labeled bag. We suggest you use your preferred labeling method when you plant your tuber.

CANCELLATION/REFUND POLICY

Orders cancelled by the customer will incur a 20% restocking fee to cover processing fees. Orders cancelled by us will be given alternative choices if available or a discount code for a future order.

    SHIPPED ORDERS

    Due to our farm being in Zone 5b/6a, West Michigan, where it is normal to have freezing temperatures late into the Spring we will not ship dahlias until overnight temps are safe. This means that orders typically will not ship until late April and sometimes not until May. Because we are in one of the coldest US zones we will ship according to our temperatures, not yours. No special requests for specific ship dates can be honored. The good thing is your tuber will already be slightly “warmed up” and the growth process has started with eyes forming prior to shipping.

    EXCEPTION:  You can, however, purchase the optional early shipping option for an additional fee.  This is done by choosing the early shipping option when shopping.

    I am not able to combine or change orders once placed, absolutely NO exceptions. Orders are filled in the order they are received and treated as individual orders. If you plan to place another order please feel free to contact me for a code for free shipping when you provide your previous order number.  This must be done PRIOR to placing the subsequent order. Email:  legacycornerflowers@gmail.com

    We ship via USPS Priority Mail early in the week so that your order will not sit on a truck or in a warehouse over a weekend. You will need to provide an email so you can receive tracking information.

    At checkout PLEASE count the TOTAL NUMBER of tubers when selecting the correct shipping charges.

    YOU MUST CHOOSE THE CORRECT SHIPPING TO MATCH YOUR ORDER AT CHECKOUT!

    If you do not, we will send a PAYPAL invoice for the balance due PLUS an additional fee to cover processing the extra charge. We reserve the right to cancel your order if the additional invoice is not paid within 7 days, you will not necessarily get reminders to pay. We would much rather ship you your tubers than cancel your order, but we will cancel it if the correct shipping is not paid in full.

    Reminder: orders cancelled because of a customer’s failure to pay correct shipping will incur a 20% restocking fee.

    We are so sorry to be strict about this, but it is has become a real problem in recent years as customers are not careful during the check out process.

    LOCAL PICK-UP

    Local customers in the West Michigan area have the option to pick up their order from our farm in Zeeland. We are very close to I-196 exit 52.  This year there is a $5 fee for this option to cover our time and packaging materials.

    We will notify you via email when you order is ready for pick-up, which will likely be an option of days in early May.   Please do not attempt to pick-up your order until you receive your email.

     If you have questions about this option please email legacycornerflowers@gmail.com

    IMPORTANT NOTE

    By placing an order with our store you are agreeing that you have read our store policies and agree with them